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Contact & Support
CONTACT VAPEPIE
WE'RE HERE
TO HELP.
Have a question about your order, membership, products or anything else? Our support team is here to help.
BEFORE YOU CONTACT US
FIND YOUR ANSWER
FASTER.
Many common questions can be answered quickly. Start with our FAQ or connect with us through Live Chat.
01 / FAQ
Check Our FAQ
Find quick answers to common questions about orders, shipping, membership, products and more.
Visit FAQ →02 / LIVE CHAT
Chat With Us
For the fastest response, click the Live Chat floating button located in the bottom-left corner of the website.
Click Bottom-Left Chat
CONTACT OUR TEAM
WE'RE ONLY
A MESSAGE AWAY.
Choose the contact channel that best matches your enquiry so we can connect you with the right team.
01 / BUSINESS
Business Contact
Wholesale & Business
For wholesale opportunities, business enquiries and distribution-related questions.
02 / SUPPORT
Customer Service
Orders & After-Sales
For order questions, delivery updates, product issues and after-sales assistance.
STAY CONNECTED
SAVE YOUR VAPEPIE
MEMBER LINKS.
We recommend saving our VAPEPIE AU Members’ Website Navigation and joining our member group, where you can keep up with the latest community updates.
Stay connected with restocks, new arrivals and store updates — all in one place.
VAPEPIE AU Member NavigationCOMMUNITY SUPPORT
STAY CLOSE TO
THE COMMUNITY.
Join our community channels for member updates, announcements and additional support.
SUPPORT HOURS
When You Can Reach Us
Our support team is available Monday to Friday. For the fastest response, please use Live Chat whenever possible.
Monday – Friday 9:30 AM – 12:00 AM
1:30 PM – 6:00 PM
GMT+8
1:30 PM – 6:00 PM
GMT+8
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